We want you to be completely confident in your purchase. If something is not right, our returns process is straightforward and handled by our client support team.
How to start a return
Email support@chancerywatches.com with your order number and reason for return. We will confirm eligibility and provide return instructions, including insured shipping guidance for high-value items.
Standard returns — non-faulty items
- You may cancel within 14 days of the day after delivery, and have a further 14 days to return the item.
- Watches must be unworn, in the same condition as received, with all original packaging, links, accessories, and certificate of authenticity where supplied.
- Security seals and tamper-evident packaging must be intact where applicable.
- Bespoke, engraved, or altered pieces cannot be returned unless faulty.
- Refunds are processed within 14 days of us receiving and inspecting the returned item.
Faulty or misdescribed items
- Within 30 days of delivery you are entitled to a full refund if an item is faulty or not as described.
- After 30 days and within six months, you are entitled to repair or replacement, or a refund if neither is possible.
- Please contact us immediately if you believe an item is faulty — do not attempt unauthorised repair.
Important notes for watch returns
- Remove all personal data from connected watches before return.
- Use only the insured return method we provide for high-value items.
- We reserve the right to refuse returns that do not meet the conditions above.
Questions? See our FAQ or Contact Us.
