Quick answers to the questions we hear most often. For anything not covered here, Contact Us — we are happy to help.
About Chancery Watch House
Are you a physical shop?
We are a digital-first marketplace. We operate from a single warehouse at Coldbath Square, Farringdon, London, United Kingdom, EC1R, which is not normally open to the public. You buy online; we deliver to your door.
Why are your prices competitive?
Our digital model keeps overheads lower than a traditional multi-site retailer. Recent investment in our marketplace allows us to pass those efficiencies on through sharper pricing across our catalogue.
Are your watches authentic?
Yes. Every listing is described accurately with condition and inclusions stated clearly. If you have questions about a specific piece, contact us before you buy.
Ordering & delivery
How long does delivery take?
In-stock items ordered before 9pm are typically delivered next day (7 days a week) via express courier, subject to postcode eligibility. See Delivery Information for full details.
Is delivery free?
Express delivery is free on orders over £200; £4.95 applies below that threshold.
Is my watch insured in transit?
Yes — all shipments are fully insured at the order value.
Returns & exchanges
Can I return a watch if I change my mind?
Yes, subject to our returns conditions. You have 14 days after delivery to cancel and a further 14 days to return the item unused and in original condition. Full details on our Returns Policy page.
Finance & part exchange
Do you offer finance?
Selected watches may be available on interest-free or flexible credit, subject to status. See Finance Options.
Can I part-exchange my current watch?
Yes. We offer valuations toward your next purchase. See Part Exchange to get started.
Servicing & appointments
Do you service watches?
We offer specialist servicing from our London warehouse. Appointments are announced via email and social media — register interest on our Request An Appointment page.
Can I visit your warehouse?
Not without a confirmed appointment. See Our Warehouse for how we operate.
