We respect your privacy. This policy explains how Chancery Watch House collects, uses, and protects your personal data.
Who we are
The data controller is Chancery Watch House, operating from Coldbath Square, Farringdon, London, United Kingdom, EC1R, United Kingdom. Contact: support@chancerywatches.com.
What we collect
- Identity and contact details (name, email, phone, delivery address)
- Order and payment information (processed securely via our payment partners)
- Account credentials if you register
- Communications with our support team
- Technical data (IP address, browser type, cookies — see Cookie Policy)
How we use your data
- To process and fulfil orders
- To provide client support
- To send service messages (order updates, delivery notifications)
- With your consent, to send marketing about new arrivals and appointments
- To improve our website and prevent fraud
Legal bases
We process data on the basis of contract performance, legal obligation, legitimate interests (such as fraud prevention), and consent where required (marketing).
Sharing your data
We share data only with trusted processors: payment providers, couriers, finance partners (where you apply for credit), and IT/hosting providers — under appropriate contracts.
Retention & rights
We retain data only as long as necessary for the purposes above or as required by law. You have rights to access, rectify, erase, restrict, port, and object to processing. Contact us to exercise these rights.
Complaints
You may lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have handled your data improperly.
