We are here to help — whether you are buying your first luxury watch or adding a grail piece to an established collection.
Client support
Our team can assist with:
- Questions about a specific listing or brand
- Orders, delivery, and tracking
- Returns and exchanges — see Returns Policy
- Part exchange valuations — see Part Exchange
- Finance eligibility on selected watches — see Finance Options
- Registering interest in servicing or appointments — see Request An Appointment
How to reach us
Email: support@chancerywatches.com
We aim to respond to all enquiries within one working day. For order-specific questions, please include your order number so we can help you faster.
Postal address
Chancery Watch House
Coldbath Square, Farringdon, London, United Kingdom, EC1R
Please note this is an operational warehouse and is not open for walk-in visits unless you have a confirmed appointment. See Our Warehouse for details.
Before you write
Many common questions are answered on our FAQ page. For delivery times and tracking, see Delivery Information.
